Thinkific 101: How to Fix Common Issues with Thinkific Course Welcome Emails


Welcome emails are critical to any online course, and Thinkific is no exception. 

As an instructor on the platform, you know that sending a course welcome email is the first step to creating a positive learning experience for your students. However, sometimes things don’t go as planned, and welcome emails may not be delivered, causing confusion and frustration among students. 

In this article, we’ll walk you through the process of resending course welcome emails in Thinkific and address some of the common issues that may arise. Whether you’re a seasoned Thinkific instructor or just getting started, this guide will help you maximize your student’s experience and keep them engaged throughout their learning journey.


Why Resend a Course Welcome Email in Thinkific?

Sending a course welcome email is essential to kickstart your students’ learning journey. It sets the course’s tone and helps build a connection between you and your students. However, there are several reasons why you may need to resend a welcome email to Thinkific.

Reasons Why You May Need to Resend a Welcome Email

Firstly, technical glitches can cause welcome emails not to be delivered. Sometimes, an email can be in a spam folder, or the student’s email address may have been entered incorrectly. In such cases, resending the welcome email can ensure that your students receive the information they need to get started.

Another reason to resend a welcome email is to provide additional support or resources. As an instructor, you may have added new materials or updated the course, and resending the welcome email can help students access these resources.

Resending welcome emails also provides an opportunity to re-engage with students who may have signed up for the course but haven’t yet started. By reminding them of the course and what it offers, you can encourage them to begin their learning journey.

Benefits of Resending Welcome Emails

The benefits of resending welcome emails in Thinkific are numerous. It ensures that your students have access to important course information and materials, which can improve their learning experience. 

Additionally, it demonstrates your commitment to providing quality support to your students, which can lead to increased engagement and better learning outcomes.


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How to Resend a Course Welcome Email in Thinkific

Resending a course welcome email in Thinkific is a quick and easy process that can help ensure your students have access to important course information and materials. By following the steps outlined below, you can resend welcome emails and give your students the support they need to succeed in your course.

The process is straightforward if you’ve determined to resend a course welcome email to your students in Thinkific. Here’s a step-by-step guide to help you:

  1. You’ll first need to review if the course welcome email feature is still activated. To access the course welcome email, log in to your Thinkific account and go to “Support Your Students.” 
  2. Select “Notifications” and ensure you are on the “Student Notification’s tab”. Click “Course welcome email” in the left menu. 
  3. Locate your desired course and click the toggle beside the course name. Your course welcome email is on when the toggle appears yellow and off when it appears grey.
  4. To review and edit the course welcome email, stay on the “Course welcome email” section, then scroll through the list to locate your desired course. 
  5. Click Edit once you’ve chosen your course. From here, you can start customizing! You can include a custom Email subject and Email body. The Email body includes a text editor to add branding, images, and more. 
  6. Click Save at the top right periodically to make sure you don’t lose any chances!

Optionally, if you’d like to cc yourself or another person, you can include an email under “When sending this email, also cc.” Select a Site Admin from the dropdown menu or type an email into the field.


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Troubleshooting Tips for Course Welcome Emails in Thinkific

Despite the simple process for resending course welcome emails in Thinkific, issues may still arise when sending or receiving these emails. Here are some common issues and how to resolve them:

1. Emails Not Being Delivered

If your students are not receiving the course welcome email, there could be a few reasons. First, check to make sure that the email address on file for the student is correct. 

Next, check that the email isn’t caught in the student’s spam or junk folder. Finally, ensure that the email was sent by checking the Sent box in the Notifications section of Thinkific. 

If none of these steps resolve the issue, contact Thinkific support for further assistance.

2. Emails Not Displaying Correctly

If your students can receive the course welcome email, but it’s not displaying correctly, there may be formatting issues. Ensure that the client supports any images or formatting added to the email, like Gmail or Yahoo Mail

You can also send a test email to yourself or a colleague to see if the issue is consistent across different email clients.

3. Incorrect Information in the Email

If there is incorrect information in the course welcome email, it’s important to fix this as soon as possible. Follow the steps outlined in section III to edit and resend the email with the correct information.

When to Contact Thinkific Support

If you have tried all the troubleshooting tips and are still experiencing issues with course welcome emails in Thinkific, it may be time to contact Thinkific support. 

Before contacting support, check for common issues such as incorrect email addresses, spam folders, and formatting issues. Additionally, provide as much detail as possible about the issue, including error messages or screenshots. Doing so will help support quickly and efficiently resolve the issue.


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In conclusion, course welcome emails are critical to any Thinkific course. They provide important information to your students and can help set the tone for a successful learning experience. However, if your students don’t receive these emails or they contain incorrect information, it can be frustrating for you and your students.

Luckily, resending course welcome emails in Thinkific is a simple process that can help resolve many common issues. Following the steps outlined in section III, you can quickly and easily resend a welcome email with corrected information.

If you encounter issues with course welcome emails, try the troubleshooting tips outlined in section IV. And if you need further assistance, don’t hesitate to contact Thinkific support.

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