Regarding online course creation, Thinkific has become a popular platform for entrepreneurs and educators. While the platform offers many features to help users create, market, and sell their courses, customer support remains a crucial aspect of any business.
With this in mind, the question arises: does Thinkific’s customer service have real humans behind it? As we delve into the answer to this question, we’ll also discuss the importance of having real humans behind customer support and why this can make all the difference in providing a positive user experience.
Does Thinkific Have Human Customer Support?
As a user of Thinkific, you may have wondered whether the platform provides human customer support or relies solely on AI bots. The good news is that Thinkific does have a range of support channels available to users, including email, live chat, and phone.
However, the level of human support available may vary depending on the channel you choose to use. For instance, while email support is available 24/7, it may take up to 48 hours to receive a response from a human support agent. On the other hand, live chat and phone support are only available during certain hours. A chatbot or automated phone system may handle them before being escalated to a human agent.
Overall, while Thinkific offers human customer support, the availability and responsiveness of these agents may be limited depending on the channel you choose. If you have a pressing issue requiring an immediate attention, reach out via live chat or phone during the available hours to ensure you can connect with a human support agent as quickly as possible.
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What Can You Expect When You Call Thinkific Support?
If you need to contact Thinkific’s support team via phone, you may wonder what to expect when you make the call. When you call Thinkific support, you will first be prompted to select the nature of your issue from a menu of options.
Depending on the nature of your issue, you may be directed to an automated phone system or chatbot, which will attempt to resolve your issue through a series of questions and answers. However, if the chatbot cannot resolve your issue, you will be connected with a human support agent who can provide more personalized assistance.
The quality of the support you receive from Thinkific’s agents can vary depending on the complexity of your issue and the skill level of the agent handling your case. However, users generally report positive experiences with Thinkific’s support team, with many praising their responsiveness, friendliness, and ability to solve problems.
If you encounter an issue with a support agent or feel that it has not been adequately resolved, it’s important to be persistent and follow up until you receive the assistance you need. Sometimes, it may be necessary to escalate your issue to a higher level of support or reach out through another channel, such as email or live chat.
Overall, while the quality of support you receive from Thinkific’s agents can vary, most users report positive experiences with the platform’s support team and appreciate the range of channels available for reaching out.
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Pros and Cons of Thinkific’s Support System
Thinkific’s customer support channels, like any support system, have pros and cons. Here are some of the advantages and disadvantages of Thinkific’s support system:
Thinkific Support Pros
- Multiple channels: Thinkific offers multiple channels for users to reach out for support, including email, live chat, and phone. This diversity makes it easier for users to get help through their preferred method of communication.
- 24/7 email support: While live chat and phone support have limited hours, email support is available 24/7, allowing users to get help anytime.
- Fast response times: Thinkific’s support team is generally responsive and quick to reply to user inquiries.
- Access to a knowledge base: Besides human support, Thinkific offers an extensive knowledge base that provides helpful information and answers to common questions.
Thinkific Support Cons
- Limited phone and live chat support hours: While email support is available 24/7, live chat and phone support have limited hours, which can be inconvenient for users who need immediate assistance outside of these hours.
- Chatbot and automated phone system: While Thinkific does offer human support agents, users may first have to navigate a chatbot or automated phone system before being connected to a human agent.
- Varying quality of support: As with any support system, the quality of support received from Thinkific’s agents can vary depending on the complexity of the issue and the skill level of the agent handling the case.
Overall, while Thinkific’s support system has some drawbacks, the platform does offer a range of channels for users to reach out for help, and the support team is generally responsive and helpful. Whether the pros outweigh the cons will depend on your individual needs and preferences as a user.
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A Look into Thinkific’s Support Channels: Conclusion
In conclusion, Thinkific’s support system offers multiple channels for users to contact for assistance, including email, live chat, and phone. While email support is available 24/7, live chat and phone support, have limited hours. Users may also have to navigate a chatbot or automated phone system before being connected to a human agent.
Despite these limitations, Thinkific’s support team is generally responsive and helpful, with fast response times and access to a knowledge base. However, the quality of support received may vary depending on the issue’s complexity and the agent’s skill level in handling the case.
Ultimately, while there is a mix of AI bots and real humans backing Thinkific’s customer support, the platform offers real human agents to help users with their questions and concerns. Whether or not the support offered by Thinkific meets your individual needs and expectations will depend on your personal preferences and priorities.