How to Mass Unenroll Students in Thinkific: A Step-by-Step Guide


Are you looking to unenroll multiple students from a course or bundle in Thinkific? 

Whether you need to remove students who have completed a course or are no longer active, Thinkific’s bulk unenroll feature can help streamline the process. In this step-by-step guide, we’ll walk you through how to use Thinkific’s bulk unenroll feature and provide tips for effectively managing your student enrollments. 

Without further ado, let’s learn how to mass unenroll students in Thinkific!


Understanding Thinkific’s Bulk Unenroll Feature

Thinkific’s bulk unenroll feature is designed to allow course creators and administrators to unenroll multiple students from a course or bundle at once. This feature is especially useful when dealing with many students, as manually unenrolling them individually can be time-consuming and tedious.

When you use the bulk unenroll feature in Thinkific, you can select all students or individual students using checkboxes and then choose which course or bundle you want to unenroll them from. Once you initiate the unenrollment process, Thinkific will run it in the background, and you’ll receive an email summary of the process when it’s complete.

While the bulk unenrollment feature may provide admin users an easier way to remove multiple students from a course or bundle with less effort, it’s worth noting that it is only available in Thinkific’s higher-tier plans, namely the Grow, Expand, and Thinkific Plus plans.

How to Bulk Unenroll in Thinkific

Here’s a step-by-step guide on how to use Thinkific’s bulk unenroll feature:

  1. Go to the dashboard menu and select “Support Your Students,” then click “Users.”
  2. Use the search or filter function on the “Users” page to locate the desired students, such as those imported or grouped.
  3. Select all students using the checkbox at the top left of the Users table, or select specific students individually from the list.
  4. At the top of the Users table, click on the Unenroll (-) icon in the toolbar, as we will be mass unenrolling students.
  5. Clicking on the Unenroll icon will open a pop-up window to search for the course or bundle you want to unenroll the selected students from. You can only unenroll from one course or bundle at a time, and courses are listed in alphabetical order, while bundles will appear after courses.
  6. Once you select the course or bundle, a confirmation will appear, showing the number of selected students and the course or bundle.
  7. Click on the Unenroll button to start the process. The system will run this in the background; you will be notified when the process is completed. Note that you can only run one process at a time.
  8. An email summarizing the process and any errors will be sent to your Site Owner’s email address. You can continue to perform other activities on your Thinkific site during the process.
  9. A notification will appear in the lower left-hand corner indicating any issues or completion of the unenrollment process.

What Happens to Student Progress when They Are Unenrolled

When you unenroll a student from a course or bundle using Thinkific’s bulk unenroll feature, their progress in the course will be reset, and they will no longer have access to any materials or content associated with that course or bundle. However, their progress in other courses or bundles will remain intact.

If you accidentally unenroll a student, you can always re-enroll them, and their progress will be restored. To find out how to do this, read on until the end. 


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Tips for Using Thinkific’s Bulk Unenroll Feature

When using the bulk unenroll feature, ensuring you are unenrolling the correct students is important. Here are some tips for selecting which students to unenroll:

  • Use filters: Thinkific allows you to filter students by course, bundle, and enrollment date criteria. Use these filters to select only the students you want to unenroll.
  • Check for student progress: Before unenrolling a student, check their progress in the course. If they have already completed a significant portion of the course, keep them enrolled and work with them to address any issues they are having.
  • Consider the reason for unenrolling: If you are unenrolling students due to non-payment or other policy violations, ensure that you follow your site’s policies and procedures.

When to Use Bulk Unenrolling vs. Other Methods of Managing Enrollments

Bulk unenrolling is a useful tool for course creators who must simultaneously unenroll multiple students from one or more courses. It is a time-saving feature that allows you to streamline your enrollment management process, especially when dealing with many students.

However, bulk unenrolling may not always be the best option for managing enrollments. For example, if you need to unenroll only a few students, it may be quicker to do so manually. Additionally, if you need to unenroll students from multiple courses or bundles, you may need to use other methods, such as CSV importing, to manage enrollments more efficiently.

How to Communicate Unenrollment to Students

Communication is key when unenrolling students from a course. Depending on the reason for unenrollment, send a personalized email to the student explaining why they are being unenrolled and any steps they can take to resolve the issue.

Alternatively, you can use Thinkific’s built-in email feature to notify all unenrolled students simultaneously. This option is good if you are unenrolling multiple students and want to ensure everyone receives the same message. Ensure to include clear instructions on what steps the student needs to take next, such as contacting support or re-enrolling in the course.


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Common Issues and Troubleshooting

What to Do if An Error Occurs During Bulk Unenrolling

Errors may occur during the bulk unenrollment process for a variety of reasons. If you encounter an error during the bulk unenrollment process, follow these steps:

  1. Check your internet connection: Ensure you have a stable internet connection before starting the bulk unenrollment.
  2. Verify the status of the student(s): Before initiating the unenrollment process, check that the student(s) are not already unenrolled from the course.
  3. Try again: If an error occurs, try the process again. Sometimes, errors are temporary and may be resolved with a second attempt.
  4. Contact Thinkific support: If the error persists, contact Thinkific support for assistance. They can help you diagnose the issue and find a resolution.

How to Handle Students Who Are Accidentally Unenrolled

If a student is accidentally unenrolled, the best course of action is to quickly re-enroll them in the course. Follow these steps to re-enroll a student:

  1. Navigate to the “Users” section of your Thinkific dashboard, just underneath “Support Your Students.”
  2. Locate the student in question and select them by checking the box next to their name.
  3. Click the “Enroll” icon in the toolbar.
  4. Select the course you want to enroll the student in from the drop-down menu.
  5. Click “Enroll” to re-enroll the student.

It’s important to communicate with the student about the accidental unenrollment and ensure they can access the course materials again. Additionally, you should review your process for unenrolling students to prevent accidental unenrollments from happening in the future.


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In conclusion, Thinkific’s bulk unenroll feature efficiently manages student enrollments on your Thinkific site. This feature lets you easily unenroll multiple students from a course or bundle simultaneously, saving time and effort.

You can effectively use this feature to streamline your enrollment management process by following the step-by-step guide and the tips provided. It is important to always be mindful of the potential issues that may arise and how to handle them, as discussed in the previous section.

Overall, the bulk unenroll feature is a valuable tool for any Thinkific course creator who needs to manage large groups of students. With this feature, you can keep your course enrollments up to date and ensure that your students have access to the right content at the right time.

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