Contacting Thinkific Support


As an online course platform, Thinkific is used by many course creators to sell their courses online. However, it’s not uncommon for users to encounter issues or have questions when using the platform. This is where Thinkific’s support team comes in. Having access to support when using any platform is crucial, and this is especially true when it comes to running an online business. In this article, we’ll take a look at how to contact Thinkific support and get the help you need.


Why Contact Thinkific Support

If you’re using Thinkific to create and sell online courses, it’s possible that you may run into technical issues or have questions about using certain features. In these cases, it’s important to have access to reliable support to help you navigate any problems that arise.

Common issues that may require contacting Thinkific support:

  • Trouble setting up your course or account
  • Issues with payment processing or payouts
  • Technical problems with site functionality
  • Questions about features or functionality

Benefits of contacting Thinkific support:

  • Access to expert guidance from Thinkific support team members
  • Quick resolution to technical problems that may be impeding your progress
  • Increased confidence and clarity around using Thinkific

What to expect when contacting Thinkific support:

  • Prompt and courteous assistance from support team members
  • Solutions to problems or guidance on how to fix them
  • Clear communication around next steps or additional support if needed

Whether you’re just getting started with Thinkific or have been using the platform for a while, it’s always a good idea to keep the support team in mind as a helpful resource. By contacting Thinkific support when needed, you can ensure that you’re getting the most out of the platform and creating successful online courses.


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Ways to Contact Thinkific Support

If you encounter any issues while using the Thinkific platform, there are several ways to contact their support team to get help. Here are the different ways to get in touch with Thinkific support:

Email support: 

You can send an email to Thinkific support at This is the best option if your issue is not urgent and you don’t need an immediate response.

Live chat support: 

If you need immediate assistance, you can use the live chat feature available on the Thinkific website. The live chat support is available Monday to Friday from 8 am to 8 pm EST.

Phone support: 

Thinkific also offers phone support for customers on their Pro and Growth plans. If you’re on one of these plans, you can contact their support team by phone during business hours. The phone number is available in your account dashboard.

Tips for Contacting Thinkific Support

When you need assistance with using Thinkific, there are a few things you can do to make the support process as smooth and efficient as possible. Here are some tips for contacting Thinkific support:

Check the Thinkific Help Center first: 

Before contacting support, take a look at the Thinkific Help Center. There’s a good chance you’ll find the answer to your question there, and you won’t need to wait for a response from support.

Have your information ready: 

When you contact Thinkific support, be sure to have your login credentials and any relevant information related to the issue you’re experiencing. This can include error messages, screenshots, and steps you’ve already taken to try to resolve the problem.

Be specific: 

When you submit a support request, be as specific as possible about the issue you’re experiencing. This will help the support team quickly understand the problem and provide an appropriate solution.

Be patient: 

While Thinkific’s support team strives to respond to requests quickly, it may take some time to get a response, depending on the volume of requests they receive. Be patient and avoid submitting multiple requests for the same issue, as this can slow down the support process for everyone.

By following these tips, you’ll be better equipped to get the help you need from Thinkific support in a timely and efficient manner.


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When to Escalate a Support Ticket

How to know when to escalate a support ticket

When using any platform or software, there may be instances where you encounter an issue that requires more than just basic support. In such cases, it is important to know when to escalate a support ticket. Here are some situations where you may need to escalate a support ticket:

  1. The issue is critical and requires immediate attention.
  2. The support team is not able to resolve the issue.
  3. The response time from the support team is too long.
  4. The issue is affecting your business or revenue.

Steps to take when a support ticket needs to be escalated

If you encounter any of these situations, it may be time to escalate your support ticket. So, what steps should you take to escalate a support ticket?

  1. Follow up with the support team: If you have not received a response to your ticket or if the response time is too long, it is important to follow up with the support team.
  2. Ask to speak to a supervisor: If you feel that the support team is not able to resolve your issue, ask to speak to a supervisor or manager who may be able to provide more specialized assistance.
  3. Provide detailed information: When escalating your support ticket, be sure to provide detailed information about the issue you are facing, including any error messages or screenshots. This will help the support team understand the problem and provide a more effective solution.
  4. Be patient: Escalating a support ticket can take time, so be patient and allow the support team to work on resolving the issue. In some cases, it may take multiple escalations before the issue is fully resolved.

Remember, escalating a support ticket should be a last resort. In most cases, the support team will be able to resolve your issue through their normal channels. However, if you do need to escalate your ticket, follow these steps to ensure that your issue is resolved as quickly and effectively as possible.


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If you are experiencing issues or have concerns regarding your Thinkific online course platform, don’t hesitate to contact their support team. Their team is ready to help you address your concerns or issues with your account.

Whether you are having problems with course creation, billing, or any other aspect of the platform, contacting Thinkific support is the first step in resolving the issue. Thinkific provides different options for getting in touch with their support team, including email, live chat, and phone support.

In this article, we’ve covered the benefits of contacting Thinkific support, the different ways to get in touch with them, and tips for making your support experience as smooth as possible. Remember, if you’re not sure when to escalate your ticket or need assistance with a complex issue, don’t hesitate to ask for help.

By following these tips and reaching out to Thinkific support when you need help, you’ll be able to get the most out of the platform and grow your online course business with confidence.

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