Everything You Need to Know About Thinkific’s Live Chat Support


Are you using Thinkific to create and sell online courses? As an entrepreneur or educator, you understand the importance of delivering high-quality content and providing excellent customer support. That’s where Thinkific’s live chat support comes in. 

If you’re wondering if Thinkific offers this service, the answer is yes! In this article, we’ll dive into what Thinkific is, why customer support matters, and the benefits of using its live chat support feature? So, let’s get started!


Introduction: What is Thinkific Live Chat?

If you’re a Thinkific instructor, you’ll be happy to know that they offer live chat support. This service lets you connect with a customer support representative in real-time to get help with any questions or issues you’re experiencing.

To access live chat support, click on the chat bubble icon in the lower right-hand corner of the Thinkific website. Doing so will open a chat window where you can enter your name, email address, and a brief message describing your issue. Once you submit your message, a customer support representative will respond immediately.

Live Chat Availability

The availability of live chat support may vary depending on the time of day and the volume of inquiries they receive. Thinkific’s support team is available Monday to Friday from 8 am to 8 pm Eastern time. If you submit a message outside those hours, they will respond as soon as possible, the following business day.

Who Can Use Live Chat Support?

It’s worth noting that live chat support is only available to users on Thinkific’s paid plans, including the Basic, Start, Grow, and Thinkific Plus plans. Free users cannot access live chat support but can still use the Help Center and community forum to find answers to common questions and connect with other Thinkific users.


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How Using Thinkific Live Chat Can Help Your Business Grow

Live chat support offers several benefits for Thinkific users who need help or assistance with their course creation or management:

Quick and efficient resolution of issues: With live chat support, you can get help with your issue in real time without waiting for an email response or phone call. This can be especially beneficial if you have a time-sensitive issue that needs to be resolved quickly. Thinkific’s support team is knowledgeable and experienced, so they can often provide quick solutions to common problems.

Personalized assistance: When you use live chat support, you’ll be connected with a customer support representative who can offer personalized assistance based on your specific issue or question. This ensures you get the help you need to solve your problem rather than sifting through generic support articles or FAQs.

Real-time support: One of the biggest benefits of live chat support is getting real-time help. You can ask follow-up questions and get immediate answers, which can be especially helpful if you’re stuck or frustrated with a particular issue.

Cost-effective for small business owners: Live chat support is a cost-effective way to get the help you need without hiring a full-time customer support staff. This can be especially beneficial for small business owners or solo entrepreneurs who may not have the budget for a dedicated support team.


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Drawbacks of Thinkific Live Chat Support

While live chat support can be a helpful resource for Thinkific users, there are a few potential drawbacks to keep in mind:

Limitations of customer service representative’s knowledge: While Thinkific’s support team is knowledgeable and experienced, they may be unable to answer every question or solve every problem. Sometimes, you may need to escalate your issue to a higher level of support or seek help from a third-party provider.

Longer wait times during high volume periods: During peak or high volume periods, you may experience longer wait times for live chat support. This can be frustrating if you need help quickly, but it’s important to remember that Thinkific’s support team works to help as many users as possible. Consider using a different support option, such as email or the community forum, during these times.

Possible technical difficulties: As with any technology platform, there is always the potential for technical difficulties or glitches when using live chat support. These can be frustrating, but it’s important to remain patient and communicate clearly with the support team about your issue. They will do their best to help you resolve any technical difficulties or issues you may be experiencing.


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Alternatives to Live Chat Support

While live chat support is a convenient option for many Thinkific users, there are a few alternatives that may better suit your needs:

  • Help Center and Community Forum – The Thinkific Help Center and Community Forum offer a wealth of information and resources for users looking to troubleshoot issues, learn more about the platform, or connect with others. The Help Center includes guides, articles, and FAQs covering various topics. At the same time, the Community Forum provides a space for users to ask and answer questions, share best practices, and connect with others in the Thinkific community.
  • Email support – If you have a question or issue that is not urgent, email support can be a good alternative to live chat. You can send a message to Thinkific’s support team and receive a response within one business day. This option allows you to communicate your question or concern in a clear and detailed manner and can be helpful for more complex or nuanced issues.

While Thinkific does not offer phone support for all users, it is available to those on the Start, Grow, and Plus plans. This option provides a more personal level of support and allows you to speak directly with a Thinkific support team member. Phone support may be the best option if you have a question or issue requiring a more in-depth explanation or discussion.


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Conclusion: Start Using Thinkific Live Chat

In conclusion, Thinkific’s live chat support can be a convenient way to get the help you need while using the platform. You can quickly resolve any issues or questions with real-time support and personalized assistance. 

However, it’s important to remember the limitations of the customer service representative’s knowledge, the possibility of longer wait times during high volume periods, and the potential for technical difficulties. We recommend using live chat support for urgent or time-sensitive issues that require immediate attention.

Live chat support is just one of the many resources available to Thinkific users. Depending on your needs and preferences, you may find the Help Center and Community Forum, email support, or phone support better. By understanding the benefits and drawbacks of each option, you can make an informed decision on how to get the support you need. 

With the right support, you can create and deliver an exceptional online course experience for your students.

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