Thinkific is a powerful yet easy-to-use online course platform. It allows instructors to set up their courses and offer them to students in exchange for tuition payments. With an intuitive drag-and-drop editor, custom branding options, integrations with popular payment systems, and student management tools, it’s an ideal solution for those looking to launch their own online course business.
The Better Business Bureau (BBB) is a non-profit organization rating businesses based on customer reviews and complaints. The BBB also offers advice on how consumers can spot scams and protect themselves from fraudulent activities. A business’s BBB rating can indicate its trustworthiness, so it’s important to take note before signing up for any service or product offered by the company in question.
So, is Thinkific as trustworthy as it claims to be? This article aims to do just that: to answer this pressing question. We’ll look at the company’s profile on BBB and its current rating so that readers can make informed decisions when choosing whether or not they should sign up for a Thinkific account.
Thinkific Profile on BBB
Thinkific has a profile on the Better Business Bureau, where customers can find information about the company. The profile includes basic details such as an address, contact numbers, and website. It also provides an overview of the company’s accreditation status, the number of customer complaints filed against it, and its response to those complaints.
Number of Complaints Filed Against Thinkific
Currently, there are 8 complaints filed against Thinkific on the Better Business Bureau’s website. Of these 8 complaints, 5 have been resolved by the company, while 3 remain unresolved. Most of these complaints were related to billing and refund issues or slow response times to customer inquiries.
Response and Resolution to Complaints
For each complaint filed against Thinkific on the BBB website, the company responds with a detailed resolution plan outlining the steps it will take to resolve each issue. These resolutions usually involve refunds or credits towards future purchases; however, some may require additional steps, such as further research into specific customer accounts or disputes regarding pricing discrepancies. In general, though, most customers who file complaints receive satisfactory resolutions from Thinkific within a few days after filing their complaint with the BBB.
Customer Reviews and Ratings
In addition to individual customer reviews posted on its profile page on BBB’s website, overall ratings for Thinkific are also available for review by potential users looking to sign up for an account with them. As of this writing, over 1120 reviewers have given the software an average score of 4 stars out of 5 possible stars – indicating mostly positive user experiences with their services overall!
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Thinkific’s BBB Rating
The BBB rating system is a letter grade ranging from A+ to F. This indicates the trustworthiness of a business based on customer reviews, complaints, and other factors.
Thinkific’s BBB Accreditation Status
The BBB has given Thinkific an A+ rating, indicating that the platform meets all of the bureau’s trustworthiness and customer service standards. This means that Thinkific is considered a trustworthy business in treating its customers and resolving any issues they might have.
This classification is based on several criteria, including the number of closed complaints against them in the past 3 years, how quickly their customer service team responds to inquiries, and whether or not they have any government action taken against them.
Compared to similar companies like Teachable and Udemy, Thinkific has one of the highest ratings for trustworthiness. Teachable’s rating is A- while Udemy’s is B+.
Analysis of Thinkific’s BBB Profile and Rating
Evaluation of Thinkific’s Complaint Resolution Process
The BBB provides an overview of how the company has handled customer complaints. Thinkific has been accredited by the BBB since 2017 and holds an A+ rating. In the past year, their complaint resolution process has been satisfactory, with all three customer issues being resolved to the satisfaction of both parties.
Implications of Thinkific’s BBB Rating for Potential Customers
Given its high ratings and overwhelmingly positive reviews from existing customers, it’s safe to say that potential customers can trust Thinkific when signing up for an account. The company’s commitment to helping instructors create successful online courses is evident in their commitment to providing excellent customer service and resolving any potential disputes quickly and efficiently.
With this knowledge in hand, those considering launching a course with Thinkfic can do so with confidence knowing a reliable partner with a proven track record of success will back them.
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Conclusion
We looked at Thinkific’s BBB profile and rating to gain insight into how trustworthy the company is when offering a reliable e-learning platform. We evaluated their complaint resolution process, assessed customer reviews and ratings, and discussed the implications of their BBB rating for potential customers.
Overall, Thinkific is an excellent choice for those looking to launch their online course business. The company has an A+ rating with the BBB, and its customers have consistently received positive reviews about their services. This high rating indicates that Thinkific is committed to providing quality customer service and ensuring user satisfaction.
If you’re considering launching a course with Thinkfic, look at their profile on the Better Business Bureau website. Not only can you assess how well they handle customer complaints, but you also read up on what other people are saying about them before making any decisions. With this knowledge, you can feel confident knowing that a reliable partner with a proven track record of success will back you.