Resolving Missing Site Builder Issue in Thinkific


Thinkific is a platform for creating, hosting, and selling online courses. One of its key features is the Site Builder, which allows course creators to create a custom website for their courses.

The Site Builder is an easy-to-use tool that enables you to create a professional and branded online presence for your courses.

That said, like all things, this site builder is not perfect. From time to time, it just breaks. Some course creators may experience an issue where they don’t see the Site Builder in their Thinkific account.

This can be frustrating, especially if you want to customize your online course website. In this article, we’ll explore the possible reasons for not seeing the Site Builder in Thinkific and how to resolve the issue.


Possible Reasons for Not Seeing Site Builder

Account Plan Limitations

One of the reasons you might not see the Site Builder feature in Thinkific is due to the limitations of your account plan. Some of the plans offered by Thinkific do not include the Site Builder feature. To confirm this, you can check the features included in your account plan by logging into your Thinkific account and navigating to the “Billing & Plan” section.


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Thinkific Site Builder Availability

Another reason for not seeing the Site Builder could be due to temporary unavailability. This can be due to maintenance or updates being carried out by Thinkific. In such cases, it is advisable to check the status updates provided by Thinkific and wait for the Site Builder to become available again.


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Technical Issues with the Platform

Lastly, technical issues with the Thinkific platform could prevent you from accessing the Site Builder. This could be due to a glitch or a bug in the system. If you suspect that a technical issue is a reason for not seeing the Site Builder, it is best to contact the Thinkific Support team for assistance.


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How to Resolve the Site Builder Issue

Checking Your Account Plan

The first step in resolving the issue of not seeing the Site Builder in Thinkific is to check your account plan. If you have a free or Basic plan, the Site Builder may not be included. Upgrading to a Pro or Premier plan will give you access to the Site Builder and all of its features.


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Contacting Thinkific Support

If you have checked your account plan and are still not seeing the Site Builder, you can reach out to Thinkific Support. They will be able to assist you in resolving any issues you may be facing and ensure that you have access to all of the features included in your plan.


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Troubleshooting Technical Issues

If you have checked your account plan and have tried reaching out to Thinkific Support but are still not seeing the Site Builder, it may be a technical issue. Here are some steps you can follow to troubleshoot the issue:

  1. Clear your browser cache and cookies.
  2. Try using a different browser.
  3. Check for any software updates or upgrades.
  4. Try logging in and out of Thinkific.

If none of these steps resolve the issue, it is best to reach out to Thinkific Support again for further assistance.


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The Thinkfic Site Builder is one of the most important features of Thinkific. However, it is not perfect. There are times that you just can’t access the site builder when you are doing your work.

It is important to know how to understand and solve these issues whenever they come to take advantage of the full Thinkific experience. From account limitations to just plain server issues, it is important to get to the root of the issues to find the best plan of action to do so that you may solve the problem.

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