How to Merge User Accounts in Thinkific


In this article, we will discuss how to merge user accounts in Thinkific. Merging user accounts is an essential feature for site administrators, as it allows them to manage their users’ data efficiently. In the following sections, we will explore the process of merging user accounts and the benefits it provides to your online course platform.


Understanding User Accounts in Thinkific

What are user accounts? 

User accounts are the individual profiles that learners create when signing up for courses on Thinkific. These accounts store learners’ personal information, course progress, and other relevant data.

How user accounts work in Thinkific 

Thinkific uses user accounts to track learners’ progress, allow them to access course content, and provide a personalized learning experience. Each user account is associated with a unique email address and password, which learners use to log in to the platform. Once logged in, learners can view their enrolled courses, track their progress, and access course content.

When to Merge User Accounts

When managing user accounts in Thinkific, you may encounter situations where merging accounts is necessary. Here are some common reasons why user accounts need to be merged and the benefits of doing so.

Reasons why user accounts need to be merged

  1. Duplicate accounts: Sometimes, users create multiple accounts by mistake or forget their login details, leading to duplicate accounts.
  2. User data consolidation: Merging accounts allows you to consolidate all user data, making it easier to manage and analyze.
  3. Simplified communication: Merging accounts allows for better communication with users, reducing the need for multiple communication channels.

Benefits of merging user accounts

  1. Improved user experience: Merging accounts eliminates confusion and ensures that users can easily access all their course information from a single account.
  2. Enhanced reporting: Consolidating user data into one account simplifies reporting, making it easier to track course progress and user engagement.
  3. Increased efficiency: Merging accounts saves time by reducing the need to manage multiple accounts, freeing up resources for other tasks.

When not to merge user accounts

It is important to note that there are instances when merging user accounts is not recommended. For example, if the user has multiple email addresses that they use for different purposes, merging their accounts may result in confusion or data loss. In such cases, it is better to keep the accounts separate.


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How to Merge User Accounts in Thinkific

Merging user accounts in Thinkific can be done in two ways. The first method is by using Thinkific’s built-in merge feature, which is a quick and easy way to merge user accounts. The second method is by manually merging user accounts, which is a more involved process but gives more control over the merging process.

Step-by-step guide on merging user accounts 

To merge user accounts in Thinkific using the built-in merge feature, follow these steps:

  1. Log in to your Thinkific admin dashboard and click on “Users”.
  2. Select the user accounts that you want to merge by clicking on the checkboxes next to their names.
  3. Click on the “Bulk Actions” dropdown menu and select “Merge Users”.
  4. Select the primary account that you want to keep and click “Continue”.
  5. Select the secondary account that you want to merge into the primary account and click “Continue”.
  6. Review the changes and click “Merge”.

Using Thinkific’s built-in merge feature 

Thinkific’s built-in merge feature automatically merges user accounts based on a set of rules that you can configure. This is a quick and easy way to merge user accounts, especially if you have a large number of accounts to merge.

Merging user accounts manually 

If you prefer to merge user accounts manually, you can do so by following these steps:

  1. Export user data from both accounts.
  2. Review the user data and identify any conflicts or duplicate information.
  3. Decide which account you want to keep as the primary account.
  4. Update the primary account with any missing or conflicting information from the secondary account.
  5. Import the updated data into the primary account.
  6. Delete the secondary account.

Merging user accounts manually gives you more control over the merging process, but it can be time-consuming if you have a large number of accounts to merge.


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Best Practices for Merging User Accounts

Merging user accounts can be a complex process, but following some best practices can help ensure a successful merge.

Tips for Ensuring a Successful Merge

  1. Back up your data: Before merging user accounts, it’s essential to back up your data to prevent any loss of information. This step ensures that you can revert to the previous state if something goes wrong.
  2. Identify duplicate accounts: Identifying the duplicate accounts is crucial to avoid creating more confusion. You can use Thinkific’s user export feature to export a CSV file of all users, then sort and filter the data to identify duplicate accounts.
  3. Communicate with your users: It’s essential to communicate with your users about the account merge. Inform them of the upcoming changes and any actions they need to take, such as resetting their password.

Common Mistakes to Avoid When Merging User Accounts

  1. Merging the wrong accounts: Carefully identify which accounts need to be merged to avoid merging the wrong accounts.
  2. Losing data: During the merge process, there is a chance of losing some data. Carefully review the merge process to prevent any data loss.
  3. Not testing the merge process: Before implementing the merge, it’s essential to test the merge process in a staging environment. This step can help you identify and fix any issues before making the changes to the live site.

By following these best practices, you can ensure a successful merge of user accounts in Thinkific.


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Merging user accounts in Thinkific is an important task that can help ensure a seamless experience for your users. By merging duplicate accounts, you can avoid confusion, improve user engagement, and provide a better overall experience.

If you have duplicate user accounts in Thinkific, take action and merge them as soon as possible. With Thinkific’s built-in merge feature and the manual merge process, it’s easy to merge user accounts and improve your user experience.

In conclusion, merging user accounts in Thinkific is a straightforward process that can have a big impact on your users’ experience. By following the best practices outlined in this article, you can ensure a successful merge and provide a seamless experience for your users. For more information on user accounts and other Thinkific features, be sure to check out Thinkific’s documentation and support resources.

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