Contacting Thinkific


When running an online course or membership site on Thinkific, you may have questions or concerns that you need to address. That’s where contacting Thinkific comes in. Whether you need technical support or have billing inquiries, Thinkific’s support team is there to help. In this article, we’ll explore the benefits of getting in touch with Thinkific and how to contact them for assistance.


Ways to Contact Thinkific

If you need assistance with Thinkific, there are several ways to contact their support team.


You can email Thinkific’s support team at This is a great option if you have a specific question or issue that you need help with.

Live Chat: 

If you need immediate assistance, you can use Thinkific’s live chat feature. Simply click on the chat icon on the bottom right corner of the screen to start a conversation with a support agent.

Phone Support: 

Thinkific also offers phone support for customers in certain regions. You can find the phone number for your region on Thinkific’s website.

Social Media:

 You can reach out to Thinkific on social media platforms like Twitter and Facebook. This is a great option if you want to share feedback or ask a quick question.

Help Center: 

Thinkific’s help center is a great resource if you have a general question or want to troubleshoot an issue on your own. The help center is full of articles and tutorials that cover a wide range of topics related to Thinkific.


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When to Contact Thinkific

If you’re encountering problems or have questions, Thinkific offers several ways to reach out to their support team for help. Here are some of the most common issues that may require contacting Thinkific:

Technical Issues: 

Any technical problems that you may be experiencing with your course or your site, such as site errors, broken links, or issues with videos.

Billing and Payment: 

If you have questions about billing or payment for your Thinkific account, or if you need to update your payment information.

Course Creation: 

If you have questions about creating courses, uploading content, or customizing the appearance of your course site.

Marketing and Sales: 

If you have questions about how to market your courses or optimize your sales funnel.

Account and Profile Management: 

If you need help with managing your account, updating your profile information, or changing your account settings.

If you have any of these issues or questions, it’s recommended to get in touch with Thinkific’s support team for assistance.


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Tips for Contacting Thinkific

When reaching out to Thinkific for assistance, consider the following tips:

Be Prepared 

Before contacting Thinkific, make sure you have all the necessary information related to your issue. This could include screenshots, error messages, and a description of the problem you’re experiencing.

Be Specific 

Provide Thinkific with specific details regarding your issue. The more information you can provide, the easier it will be for them to understand and resolve the problem.

Be Polite 

Remember that the customer support team is there to help you, and being polite and respectful will go a long way in getting your issue resolved quickly.

Provide Screenshots 

If your issue involves a specific page or error message, providing screenshots can help the support team quickly identify and resolve the problem.

Follow Up 

If you don’t receive a response or your issue is not resolved, don’t hesitate to follow up with the customer support team. Be sure to reference any previous communication and provide any additional information that may be helpful.


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Getting Help from the Thinkific Community

Thinkific is not only dedicated to providing you with the best support for their services, but they also have an active community that can help you with any questions or concerns you may have.

Thinkific Forum: 

The Thinkific Community Forum is a great resource for connecting with other course creators and receiving assistance from the Thinkific team.

Thinkific Experts: 

Thinkific Experts are available to help with the technical aspects of creating and launching your course. They can help with custom development, course design, and marketing strategy.

Thinkific Blog: 

The Thinkific blog is regularly updated with helpful tips and advice on course creation, marketing, and sales. It is a valuable resource for anyone looking to improve their online course or membership site.


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If you’re experiencing issues with Thinkific or you simply need some guidance, there are a variety of ways to get in touch with the support team. Whether you prefer to send an email, chat live, or make a phone call, there’s a contact option that works for you. Additionally, the Thinkific community is an excellent resource to get help from others who have experience with the platform. By following the tips outlined in this article and utilizing the resources available, you can ensure that you get the help you need to make the most out of your Thinkific experience.

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